Customer Service Key Capabilities

Digital innovation has changed the landscape of every industry. With increased customer knowledge and commoditized products and services, businesses are focusing on customer experience to develop key differentiators from their competition. Microsoft Dynamics 365 enables consistent experiences across any combination of self- and assisted service engagements, so your customers can get a quality experience every time and ERP Consulting LLC can help. Contact us today.

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Customer Story: 24 Hour Fitness

With Microsoft Dynamics 365 and Adobe Marketing Cloud, 24 Hour Fitness helps engage with customers to give them the tools they need to stay focused on their fitness goals. With an in-depth customer data profile, they can tailor a customer’s journey to ensure they receive the guidance and encouragement that keeps them coming back for more.

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Game-changing trends E-book

Technology has become an integral part of the way business is done at every level. Luckily, the cloud has made the advantages that come with this shift available to even small companies without requiring large investments or upfront costs. This E-book outlines four technological trends that are fundamentally changing the way we do business and how to stay forward thinking and competitive in these changing times.

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Customer Story: Kelly Roofing 5


Kelly Roofing had trouble adapting their old systems to the upswing in business after Hurricane Irma. Now with Microsoft 365, they have not only integrated their various business processes into a single system, they have the ability to scale all of these processes to meet new unexpected increases in demand.